This Cookie Policy explains how Servicebird uses cookies and similar technologies (such as local storage and tracking pixels) on www.servicebird.co.uk in accordance with the Privacy and Electronic Communications Regulations (PECR) and UK GDPR.
2.1 What are cookies?
Cookies are small text files placed on your device when you visit a website. They allow a site to recognise your device and store information about your preferences or past actions.
2.2 Categories of cookies we use
- Strictly necessary cookies: required for the Site to function (e.g. login sessions, anti-forgery CSRF tokens, security verification, and load balancing). These cannot be switched off and do not require consent.
- Performance/analytics cookies: help us understand how visitors interact with the Site through aggregated telemetry (e.g. Google Analytics 4 and privacy-first error monitoring), used strictly with your consent.
- Functionality cookies: remember your preferences (such as language, role selection, and region) to enhance your user experience.
- Marketing/measurement cookies: used to measure the effectiveness of public sector awareness campaigns, activated only with explicit user consent.
2.3 Managing your cookie preferences
When you first visit the Site, an interactive cookie banner allows you to accept or reject non-essential cookies. You can update your preferences at any time or manage cookie storage through your web browser settings. Please note that disabling essential cookies may impact your ability to sign in or complete bookings.
2.4 Third-party cookies
Some cookies are set by verified third-party infrastructure providers embedded on our Site (such as payment processing and infrastructure monitoring). These providers operate in strict compliance with UK GDPR and PECR regulations.